November 2020

16 11, 2020

How to Earn Customers for Life: Advice from Modular Building Leader Aries

catheryn2023-02-09T20:01:01+00:00

Close-up image of 2 people wearing suits shaking hands on a sunny day above green grass and with a backdrop of fluffy clouds.

There are various forms of customer service, ranging from the flashy, high-pressure approach commonly associated with car salesmen to the technical, polished demeanor often seen in corporate seminars. Some customer service representatives exude a friendly demeanor while they assist customers with their needs. And then, there’s customer service as a culture, the unifying thread that runs through the entire business from manufacturing to final sale and beyond.

Oftentimes, this last type of customer service grows organically. Employees that report feeling understood and cared for are more likely to transfer that accommodating style towards company clients. Furthermore, well-cared for employees are more likely to stay put, accumulating experience that empowers them with unique, tailored insight into customer needs. The end result is a “home grown” culture of customer service.

A slender stem and two tender green leaves sprout from black soil, used as a metaphor for the customer service provided by modular office leader, Aries, which “grows” its customer service from the ground up.

Attributes of Companies with “Home Grown” Customer Service:

Companies that attain this “home grown” customer service flourish through the following traits:

1) They nurture relationships instead of processing clients. They ensure that each customer is treated like a unique individual with a certain set of needs.

2) They make life easy for their clients, eliminating the hassle. Companies that take the time to worry about the details ensure a streamlined customer experience.

3) They do the right thing. Companies with integrity never over-promise and admit if they under-deliver.

4) They work behind the scenes for the customer experience. From raw materials to headhunting, companies with good customer care understand that success in the front end depends on what happened at the back end.

5) They are readily available, and not just in the sales department. There are no long waits on the phone, no uncertainty. When you call, the right person answers.

6) They take the time to listen to customer needs, understanding that customer satisfaction and retention is the key to long term success.

7) They go the extra mile. Indifference and apathy kill relationships, and it is no different in the business world. Customers like to know that the company has their back and will react to any difficulties encountered along the way.

8) They make things look good. It all goes back to attention to detail. Companies need to understand the appearance and substance are inseparable.

Becoming a Modular Industry Leader in Customer Service

Aries’ customer care is built from the ground up, permeating every corporate interaction.

Step one: The first step is attracting the best talent. Aries attracts the most experienced experts in the prefabricated industry through best business practices: vertical integration and the manufacturing of new, quality buildings. When the experts know that the company is headed in the right direction, they are more likely to jump onboard.

Step two:

Secondly, take care of our own. Aries employees understand that they are not just a number, but a member of the Aries family. When Aries employees stick around, they create a culture of unity and experience. Since the highest expectation is for employees to “do the right thing,” company culture never clashes with the high personal expectations that our experts have for themselves.

Step three:

With these steps in place, great service for customers become a natural extension of the overall Aries’ spirit. Honest, accessible, and also knowledgeable, the Aries family carries forward the industry standard in customer care.

Final step: Application.

Many companies the size of Aries succumb to the temptation to focus on quantity instead of quality. However, Aries is a large company with a small company feel. Just take it from our repeat customers. Below is a gallery of our recent work with some of our clients who were able to get their modular buildings delivered with our quality stamp. For example, Aries was able to put its customer care into practice by fast-tracking a mobile office to CPI Products after their factory burned down and left them without an office. When our customers need us to step up, we are ready. Whether it is classrooms, workforce housing, storage containers, or mobile offices, we make it happen. Take a look!

A photo montage showing modular leader Aries’ modular offices which meet customer needs, as can be seen in the four pictures highlighting rectangular, ash-grey mobile offices with air conditioning units mounted on the end, being pulled by a truck, as they are relocatable, or already placed down on concrete blocks.

About Aries:

We believe there is nothing more important than consistent delivery of exceptional service, dependability, and also innovation. Furthermore, Aries Building Systems promotes the philosophy of achieving together by learning from our clients, ensuring the development of mutually rewarding results and outcomes. All under Aries’ roof. Contact us today from sea to shining sea!

Design/build engineering
In-house manufacturing
In-house transportation arm
Construction services and general construction
Civil work
Land development
Capital and finance leasing

How to Earn Customers for Life: Advice from Modular Building Leader Ariescatheryn2023-02-09T20:01:01+00:00

12 11, 2020

VisionARIES – Q&A with Dylan Fernandez (Spotlight)

catheryn2023-09-01T20:18:10+00:00

• Your formal title at Aries – Workforce Housing Operations Manager

• Your job duties & responsibilities – My job responsibilities are primarily in all of the behind the scenes functions that keep our workforce housing sector running.

• How long have you been at Aries? – I’ve been on the Aries team for just over 3 years

• Where did you work prior to Aries; was it in the same industry or something totally different? – Before Aries, I’ve had a handful of jobs in all different industries, but the constant has always been customer service.

• When you’re not at work, what would we find you doing? – When I’m not at work, you can find me on a hike with my dogs or in the kitchen trying out a new recipe.

• Hometown? – My hometown is Dalton, GA – “The Carpet Capital of the World”

• Family, children? – I’ve been married to my partner for just about 2 ½ years, and together we have 2 dogs.

• What would “your perfect day” consist of? – My perfect day would be spent on a sunny beach with some good friends and some cold drinks.

• What’s your favorite part about working for Aries so far? – My favorite part about working at Aries is the people. The Aries team is made up of some really experienced professionals who know to get the job done and meet our customers’ needs.

• What sets Aries apart from other companies that deliver the exact same things? Again, I’d say the thing that sets Aries apart from others is the people. Across all regions and sectors of the business, I’ve found everyone at Aries to be both dedicated and knowledgeable.

• What do you hope to bring to Aries in terms of leadership and company culture? I think attitude makes all the difference at work, so I hope I’m able to spread a little joy to everyone I work with.

• If you weren’t working for Aries, what job would you probably have? – Oh geez, do you think it’d be hard to start a YouTube channel and become a social media influencer? Maybe I’d try that.

• What do you think the future holds for Aries? Looking forward, I’d say Aries has a bright future. Modular buildings are getting a lot of focus as a modern, versatile solution to meet global needs, and Aries has a great team to help make that happen.

• Is there anything we didn’t bring up that you’d like to talk about? I graduated from the University of Georgia in 2012 with my Bachelor’s degree in Mass Media Arts, and during that time I interned on the set of the Voice and Extreme Makeover: Home Edition.

VisionARIES – Q&A with Dylan Fernandez (Spotlight)catheryn2023-09-01T20:18:10+00:00

9 11, 2020

Modular Buildings vs. Traditional Construction

catheryn2022-04-04T15:35:01+00:00

Two images side by side. The image on the left showing Aries’ indoor manufacturing facility in Troy, Texas, as 3 workers in hard hats work on the exterior of 2 modular buildings. On the left, a traditional construction site in the midday sun favoring an excavator digging dirt into a large pile.

In traditional construction, raw materials are taken to a job site and everything is put together right on top of the foundation. On the other hand, with modular construction, instead of taking the raw materials to be built on-site, modules are built in a factory, and then delivered and completed on the foundation. Sometimes known as pre-fabrication, modular building has been around for hundreds of years, but recent technology has made modular construction more versatile than ever. Today’s modules all contain electrical connections, plumbing, and interior

amenities already set up. Furthermore, the modules can be stand alone or linked together to make large and more complex buildings.

Why do businesses choose modular?

As a construction method, modular construction offers many benefits derived from its assembly line and factory-controlled conditions. Primordially, it counteracts the biggest challenges to traditional construction.

The traditional construction industry “holds the dubious honor of having the lowest productivity gains of any industry […]. In America, astonishingly, [productivity] has plunged by half since the late 1960s,” according to The Economist.

Weather delays, coordination breakdowns, and workplace accidents all contribute to the lackluster performance of many traditional construction companies.

Three construction workers wearing orange safety vests and yellow hard hats on top of a structure, one of the workers looks down as if speaking with someone standing below, while another moves a rectangular plank, and steel rods rise into the air above the platform of an unfinished building on a traditional construction site.

Many of these obstacles are intrinsic characteristics of the industry. For example, many of the jobsites do not have addresses, making delivery of the raw materials cumbersome. Worker productivity typically suffers in extreme weather conditions, where the workers are exposed to the elements. Furthermore, for long stretches of time, the on-site workers and overseers are often left to their own devices, meaning that if they need extra information or a problem arises, they could be sitting around waiting for answers from off-site decision makers.

The following list elaborates how modular perfectly combats these deficiencies.

Benefits of modular construction

ü Speed:

· The foundation of the building is prepared while the building is being constructed in the factory, compressing the overall building timeline.

· Building in a factory speeds up the process of acquiring building codes.

· Assembly line manufacturing reduces construction time of the building itself.

An icon in thick black lines of a round stopwatch with two buttons coming out of the top and an arrow pointing to the hand inside the stopwatch.

Safety and less disruption:

There are many places – i.e. schools, hospitals, retirement homes, shopping centers – whose daily activities come into direct conflict with the chaos generated on a construction site. For these institutions, having a modular building reduces the risk of accidents. In addition, the speed of setting up the modular buildings means that there is less noise, clutter, and traffic to disrupt their operations.

A dirt road is visible behind a close-up of a “Road Closed” sign attached to a horizontal, metal gate barring passage onto the road beyond.

Affordability:

Because of the efficiency of factories, modular buildings usually cost less than their traditional counterparts.Here

A graphic of two hands comprised of simple black lines and a white background, one hand cupped upwards and one cupped downwards, frame a round coin with a dollar sign in the center.

Environmentally friendly:

Another benefit of factory-controlled conditions used in modular building is that material waste is greatly reduced when compared to traditional construction.

A graphic with the three green, bent arrows that signify recycling forming a triangle as each arrow bends and points toward the next arrow.

Are there any drawbacks to modular construction?

Limited design options:

Often, the most cited “con” to modular construction, which are the limits to design options, are quickly becoming a thing of the past. Today’s modular buildings are becoming more customizable and versatile than ever. However, for the most creative projects, modular building can still be limiting. Most noticeably they are limited in the types of materials that can be used in the construction.

Limited size of the rooms:

While the buildings themselves can be almost infinitely large, the individual rooms may sometimes be limited by the transportation capacity of trucks and roads.

Financing:

Clients should look for companies that offer financing options, as many banks finance brick and mortar buildings differently than modular buildings.

Perception:

The public retains a negative conception about the quality of modular buildings. This notion continues despite evidence to the contrary, with the factory-controlled buildings, designed for transportation, often are sturdier than traditionally built structures. With so many spectacular modular buildings going up, everything from skyscrapers to luxury hotels, the perception of modular buildings is also on the rise.

ABOUT ARIES – Aries has offices and operates in all regions across the U.S., including the Northeast, the Mid-Atlantic, the Southeast, the Midwest, South Central, the Southwest, the Pacific Northwest, and Canada. For this reason, Aries features its modular short- and long-term housing in several locations across North America. Aries sells prefabricated office buildings to be used as construction offices, portable school classrooms, mobile hospitals, workforce housing at oil pipeline sites, storage containers, and for disaster recovery relief, but we’d love to help you buy one for any purpose at all! We offer full turnkey solutions with exceptional customer service and robust financing options. We pride ourselves on combining product quality, design expertise, technical and financial innovation, and strategy that has already established us a first choice to customers. Become a customer today! Visit Aries: www.ariesbuildings.com, or call (U.S.) 1-888-598-8869. You can also contact us via our website, or request a quote here.

Modular Buildings vs. Traditional Constructioncatheryn2022-04-04T15:35:01+00:00