“We realize that our buildings are their image,” Richard “Dee” Stephens II states matter-of-factly, “our customers want portable office trailers to hold meetings in. They have owners, clients, and everyone else coming in.”
Richard and I are talking on the bleachers of a rodeo ring, the red dirt tossed around in piles after a day of competition. Even on a Saturday afternoon, with his friends and fellow competitors a few yards away, Richard finds time to sit down and talk about his work at Aries.
That attentiveness to his work, he states, is what sets him and Aries apart from the competition in modular offices. “It’s all about responsiveness. You must stay in front of the customer. They have to have confidence that we will get back to them in a timely manner and take care of whatever issues they may have.
Through facilitators such as Richard, Aries has become the preferred vendor for such prestigious companies as the NRP group, Southern Border Constructors, and Skybeck, amongst others.
“It’s the quality of the portable office trailers, and the fact that we still care about customer service. Biggest two things,” he says about the key to becoming a preferred provider.
The customers build a relationship of trust with Richard, their single point of contact for everything from design to delivery and pick-up, and this creates a harmonious workflow between the customers and Aries.
In another part of the country, Tom Pieper hits on the same notes. He handles portable office trailer deliveries across the central United States. When I call him, he is taking a break from doing some work on the ‘66 Mustang that he’s had since 1985.
For him, customer service starts with the first call. Tom listens to the customer’s needs, his experience guiding his questions. His goal is to help both him and the customer discover exactly what they need. By paying attention to the details, Tom helps craft and deliver a project exactly suited for each customer. The initial call begins a relationship that will continue throughout the process.
“The people at Aries have a good tenure in the industry, and are familiar with the process,” he answers when asked why Aries is superior to the competition. “And they have a single point of contact. With our competitors there will be at least 3-5 different people you have to speak with to get people on-site. It’s crazy. You call customer service and are on hold, waiting to talk to three or four different people, like a cable company. With us, it’s a direct line.”
For Aries, acquiring human resources with the talent and experience of Richard and Tom is a fundamental part of the business.
“When they were looking to hire me, they gave me a tour of their facility,” says Richard, “they had different units at different stages. I was able to see the work that went into them. I realized that the buildings were superior to others I had seen in the industry.”
The quality he found at Aries also convinced Tom to jump on board. The new equipment and the fact that Aries’ owns its factories, convinced him that the company was “moving in the right direction.”
This quality is no accident. At Aries, management believes that going the extra mile in manufacturing new buildings pays off, not just with the customer, but by attracting the best talent in the portable office trailer industry.
“These guys have seen it all. When you’re coordinating so many hands to get things delivered and set up, mishaps happen. Thankfully, our guys have enough experience to where they can foresee most obstacles. They understand that cutting corners in the portable building industry leads to buildings tipping over on the highway, no pun intended.”
In Texas, Richard goes back to talking to the other competitors about the day’s rodeo. Tom, finishes working on the Mustang for the day and prepares for a bike ride with his wife.
Neither of them, however, completely disconnect. In an industry where time and precision matter, they are both just a call away.
Tom Pieper services relocatable building delivery in the central United States region (Kansas, Nebraska, Iowa, Missouri, and Colorado) and can be reached at:
Cell: 816.776.9141
Richard “Dee” Stephens II concentrates on the south Texas region.
He can be reached at: [email protected]
Work: 830.243.8710
Cell: 210.323.6012
For all other inquires, from Sea to Shining Sea, Aries can be reached at 1-888-598-8869 or through their contact webpage.
ABOUT ARIES ꟷ Aries has offices and operates in all regions across the U.S., including the Northeast, the Mid-Atlantic, the Southeast, the Midwest, South Central, the Southwest, the Pacific Northwest, and Canada. For this reason, Aries features its modular short- and long-term housing in several locations across North America.
Aries sells prefabricated office buildings to be used as construction offices, portable school classrooms, mobile hospitals, workforce housing at oil pipeline sites, storage containers, and for disaster recovery relief, but we’d love to help you buy one for any purpose at all! We offer full, turnkey solutions with exceptional customer service and robust financing options. We pride ourselves on combining product quality, design expertise, technical and financial innovation, and strategy that has already established us as a first choice to customers.
Become a customer today! Visit Aries: www.ariesbuildings.com, or call (U.S.) 1-888-598-8869. You can also contact us via our website, or request a quote here.