There are various forms of customer service, ranging from the flashy, high-pressure approach commonly associated with car salesmen to the technical, polished demeanor often seen in corporate seminars. Some customer service representatives exude a friendly demeanor while they assist customers with their needs. And then, there’s customer service as a culture, the unifying thread that runs through the entire business from manufacturing to final sale and beyond.
Oftentimes, this last type of customer service grows organically. Employees that report feeling understood and cared for are more likely to transfer that accommodating style towards company clients. Furthermore, well-cared for employees are more likely to stay put, accumulating experience that empowers them with unique, tailored insight into customer needs. The end result is a “home grown” culture of customer service.
Attributes of Companies with “Home Grown” Customer Service:
Companies that attain this “home grown” customer service flourish through the following traits:
1) They nurture relationships instead of processing clients. They ensure that each customer is treated like a unique individual with a certain set of needs.
2) They make life easy for their clients, eliminating the hassle. Companies that take the time to worry about the details ensure a streamlined customer experience.
3) They do the right thing. Companies with integrity never over-promise and admit if they under-deliver.
4) They work behind the scenes for the customer experience. From raw materials to headhunting, companies with good customer care understand that success in the front end depends on what happened at the back end.
5) They are readily available, and not just in the sales department. There are no long waits on the phone, no uncertainty. When you call, the right person answers.
6) They take the time to listen to customer needs, understanding that customer satisfaction and retention is the key to long term success.
7) They go the extra mile. Indifference and apathy kill relationships, and it is no different in the business world. Customers like to know that the company has their back and will react to any difficulties encountered along the way.
8) They make things look good. It all goes back to attention to detail. Companies need to understand the appearance and substance are inseparable.
Becoming a Modular Industry Leader in Customer Service
Aries’ customer care is built from the ground up, permeating every corporate interaction.
Step one: The first step is attracting the best talent. Aries attracts the most experienced experts in the prefabricated industry through best business practices: vertical integration and the manufacturing of new, quality buildings. When the experts know that the company is headed in the right direction, they are more likely to jump onboard.
Step two:
Secondly, take care of our own. Aries employees understand that they are not just a number, but a member of the Aries family. When Aries employees stick around, they create a culture of unity and experience. Since the highest expectation is for employees to “do the right thing,” company culture never clashes with the high personal expectations that our experts have for themselves.
Step three:
With these steps in place, great service for customers become a natural extension of the overall Aries’ spirit. Honest, accessible, and also knowledgeable, the Aries family carries forward the industry standard in customer care.
Final step: Application.
Many companies the size of Aries succumb to the temptation to focus on quantity instead of quality. However, Aries is a large company with a small company feel. Just take it from our repeat customers. Below is a gallery of our recent work with some of our clients who were able to get their modular buildings delivered with our quality stamp. For example, Aries was able to put its customer care into practice by fast-tracking a mobile office to CPI Products after their factory burned down and left them without an office. When our customers need us to step up, we are ready. Whether it is classrooms, workforce housing, storage containers, or mobile offices, we make it happen. Take a look!
About Aries:
We believe there is nothing more important than consistent delivery of exceptional service, dependability, and also innovation. Furthermore, Aries Building Systems promotes the philosophy of achieving together by learning from our clients, ensuring the development of mutually rewarding results and outcomes. All under Aries’ roof. Contact us today from sea to shining sea!
- Design/build engineering
- In-house manufacturing
- In-house transportation arm
- Construction services and general construction
- Civil work
- Land development
- Capital and finance leasing
